--- title: WSDOT is seeking to procure a modern Customer Relationship… | Closed - MatchAwards description: WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and... canonical: https://matchawards.com/washington_state_opportunities/posts/116719799977525897 og:image: https://matchawards.com/home_logo.png og:image:width: 130 og:image:height: 130 twitter:card: MatchAwards.com twitter:image: https://matchawards.com/home_logo.png og:site_name: MatchAwards og:type: article og:title: WSDOT is seeking to procure a modern Customer Relationship… | Closed og:url: https://matchawards.com/washington_state_opportunities/posts/116719799977525897 og:description: WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and... og:image: https://matchawards.com/system/accounts/avatars/000/090/972/original/f5b66c93c55a6fbf.jpeg?1756412573 og:image:width: 120 og:image:height: 120 twitter:card: summary --- # WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communica Agency Washington State Opportunities NAICS 541512 - Computer Systems Design Services Deadline 2026-06-19 Place of performance Washington, United States ## Description WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communications campaigns to segmented customer groups. [Source notice](https://pr-webs-vendor.des.wa.gov/BidCalendar.aspx) ```json {"@context":"https://schema.org","@type":"Demand","name":"WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communica","description":"WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communications campaigns to segmented customer groups.","url":"https://matchawards.com/washington_state_opportunities/posts/116719799977525897","category":"541512 - Computer Systems Design Services","availabilityEnds":"2026-06-19T00:00:00.000Z","areaServed":"Washington, United States","sameAs":"https://pr-webs-vendor.des.wa.gov/BidCalendar.aspx"} ```