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WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communica

Agency
Washington State Opportunities
NAICS
541512 - Computer Systems Design Services
Deadline
2026-06-19
Place of performance
Washington, United States

Description

WSDOT is seeking to procure a modern Customer Relationship Management (CRM) solution to consolidate the fragmented landscape, providing a single customer record, unified communications management, improved customer service case handling, and the capability to deliver targeted marketing and communications campaigns to segmented customer groups.

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